FAQ’s

How do I sign up?

Please either order through our website here or speak to one of our helpful representatives on the following number 0330 220 21 21

Do we offer a speed guarantee?

No this is not something we can offer you but if you are having any issues please contact us and speak to one of our
helpful representatives on 0330 220 21 21 so we can look to resolve this for you.

How do I track my usage?

Please go to the link (here) for usage information and account information.

What is required to set this up?

You will need one of our custom routers and depending on location, possibly one of our professional installations.

Do you have any funding grants available?

Some county councils can provide a grant which will reduce your setup fees, Please look at this link (here) or speak to one of our helpful representatives on the following number ( here)

Can I use 4g to make internet calls?

Most 4G compatible devices support 4G calls which is available where we have 4G coverage.

Do I need a phone line for your services?

No you do not need a phone line, simply plug in your 4g router into a power socket and plug in the sim card and you ready to start enjoying the internet right away. 4g broadband is ideal if your current providers service is poor and you’re looking for a change

What will happen if I use all my data?

you will be charged for the data you go over, so please check your data regularly on your portal to ensure you do not go over your package ( Link  )

How do I extend the wireless around my property?

During a professional installation our engineering team will complete a wireless survey, however if you have installed this yourself our helpful technical department will be on hand to resolve any coverage issues or provide the best advice for yourself.

Do I need to configure anything to start using your service?

No Configuration Required

With an integrated 4G LTE modem and a built-in SIM card slot, all you need to do insert a SIM card and turn the router on. Enjoying fast, stable Wi-Fi on a 4G LTE network has never been easier.

4G Installation Explained
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